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Postal Service Worker Resume Example & Writing Guide

Postal service workers require diverse abilities, with customer service skills being high on the list. How do you persuade hiring managers you’ve got what it takes to excel in every aspect of the job? We’ve got the tips and tools you need to create a postal service worker resume that’s perfect to the letter. Look no further than this writing guide and resume example.
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Postal Service Worker Resume Example & Writing Guide
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You’ve decided you want a government job, namely as a postal service worker. How do you get the message through to hiring managers: you are the right person for the job? More than that, how do you do it in a first-class manner in your professional postal service worker resume? 

You’ve come to the right place to begin your job search and get the helpful hints and resources you need. Resume.io offers wide-ranging tips and tools for job seekers, including more than 350 occupation-specific writing guides with corresponding resume examples .

This guide, backed by a postal service worker resume example, is designed to help you create a great resume that targets the United States Postal Service.

Read on to find out how to:

  • Highlight the most sought-after skills that postal service workers require
  • Write a postal service worker resume with the proper structure and format
  • Optimize the impact of each resume section: header, summary, employment history, education and skills
  • Choose a design that will impress recruiters.

Let’s get started now so you can get on the path to your postal service career!

What does a postal service worker do?

The U.S. Post Office provides a valuable service to many people; therefore, postal service workers have to be first-and-foremost excellent customer service representatives.

Postal workers may be responsible for loading mail onto trucks, servicing post office boxes, or ensuring that outgoing mail is properly sorted and gets to addressees as quickly as possible.

How to write a postal service worker resume

Your postal service worker resume should have the same basic framework as all resumes, incorporating these essential parts:

  • Resume header
  • Summary
  • Employment history
  • Education
  • Skills

We’ll have advice for each of these sections shortly.

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Choosing the best resume format for a postal service worker

Without too many exceptions, the chronological resume format is best suited to job seekers who have previously worked in employee positions. Organizing your employment history in reverse chronological order — from most recent to earliest dates — is the most straightforward approach and preferred by recruiters.

Alternatives, such as the functional or hybrid resume format, may be of interest to those who are new to the workforce or have a more diverse background.

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Resume header

Give your postal service worker resume a better chance of being noticed right away, and remembered later, by choosing a distinctive header design. Ideally, your cover letter should be branded with a matching header.

Besides adding visual interest for a more reader-friendly impact, the prominence of your name, occupation and contact information makes it easy for recruiters to get in touch with you to set up an interview.

Postal service worker resume summary example

Your resume should include a summary , also known as a profile or personal statement , at the top. These three to five sentences do more than just summarize your work history; they tell hiring managers why you are the right person for the job.

How do you do this? By detailing one or two of your greatest work achievements and describing your professional personality. Since postal service workers are responsible for processing and delivering mail to homes and businesses, you must be efficient and detail-oriented. You also have to have stamina as you will be on your feet much of the day.

This 3-5 sentence section is your main opportunity for adding a touch of style. You will have one other chance within your cover letter (see our templates and examples for ideas), which should complement your resume.

Below is a postal service worker resume summary example you can customize.

Adaptable resume summary example

Professional, customer service-focused  postal service worker with 12 years of experience in busy, high-volume environments. Highly proficient with USPO technologies and protocols. Friendly, organized, and adept in service solutions. Excellent knowledge of postal distribution methods, services, and rates. Keen attention to detail, excellent literacy skills, and exceptional ability to process mail quickly and efficiently. Committed to customer satisfaction and the protection of privacy and integrity.


Employment history sample

Think of this as more than a bullet point list of your previous responsibilities. It is in your work experience section that you demonstrate the progression of your career. Below is a postal service worker resume summary example you can customize. Your job descriptions should show how you have learned and grown by taking on new challenges and solving problems.

Did you start out as a postal service clerk and move into a management position? Perhaps you were a mail carrier and are now applying for a position where you will be in charge of all incoming mail. If you want to work as a USPS clerk, you must be a customer service expert. Think about how your previous successes illustrate these skills and show hiring managers that you have already performed the tasks they seek in a new employee.

If you have worked for a private delivery service, such as FedEx or UPS, that experience is transferable so be sure to mention it. Even if you have no direct delivery experience, you have skills that are valuable across professions.

Below is a postal service worker employment history resume sample you can modify.

Adaptable resume employment history example

Post Office Clerk, United States Post Office, Newark 
August 2014 - September 2019 

  • Ensured every customer was greeted within 10 seconds of arrival, before providing them with high-quality service and assistance.
  • Informed and guided customers to make the best-suited mailing selections, and assisted with expedited delivery services.
  • Managed a team of 8 clerks, serving on average 235 customers per day.
  • Assisted in the hiring and training processes of new clerks.
  • Commended for professionalism in handling all inquiries, concerns, and complaints.


Post Office Clerk, United States Post Office, Rutherford 
August 2010 - July 2014 

  • Renowned as a friendly, helpful clerk providing fast, excellent service.
  • Confident working with minimal supervision, equipped with  in-depth knowledge of postal distribution methods.
  • Handled address changes and redirected mail to the proper addresses.
  • Helped customers choose the best options to meet their mailing needs.


Front Desk Specialist, New Brunswick Public Library, New Brunswick 
May 2008 - July 2010 

  • Provided high-quality assistance to library patrons, averaging 750 per day.
  • Performed all circulation desk procedures, including checking in and checking out library materials.
  • Performed clerical work, including organizing and re-shelving books.
  • Handled requests from other libraries, and processed requests from users to borrow materials from external libraries.
  • Answered phone calls and provided callers with basic information.

Postal service worker resume education example

Workers at the entry level in the postal service are required to have a high school diploma, so at the very last that appears In your resume's education section, simply list all degrees and certifications. Any honors or distinctions should be noted here as well. 

Again, the listings in this section should also be in reverse chronological order, from highest to lowest level. If your postsecondary education extends beyond a bachelor’s degree, high school information can be omitted.

Check the example below of a postal service worker resume education section

Adaptable resume education example

B.A. in Communications, Stonybrook University, Stonybrook
August 2009 - May 2013

  • German Language Club member.

CV skills example

The skills section is a great place to differentiate your resume for each position. It is designed so that recruiters can easily scan to see if you have the abilities they desire in a candidate. Swapping out skills for different positions not only shows that you have read the job description but may help you get past your first hurdle: ATS software, which ranks your resume based partly on keywords and phrases. Match the skills you list with the ones in each different job description, since a postal service clerk needs some different skills from a mail carrier. Both need excellent customer service and physical stamina, but a mail carrier’s job requires the ability to walk distances in all types of weather.

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Consider all the skills you use in your job. A postal service clerk resume should clearly demonstrate a candidate’s ability to effectively process and handle mail. Consider highlighting your excellent multi-tasking skills and strong attention to detail. Postal service clerks should be able to check names and numbers with diligence, accuracy, and speed. 

Postal service workers should have excellent literacy and knowledge of mail regulations. Because you may be responsible for people’s personal data, important documents, and handling cash when you sell stamps or money orders, you must also be trustworthy. 

Skills can be broken into two main categories. Soft skills are the interpersonal and organizational skills that help you be efficient and communicate well. Hard skills are the skills you have learned that are specific to postal service work. Aim for a mix of these two types of attributes.

Check out a postal service worker CV sample for the skills section below.

Adaptable resume skills section example
  • Mailing Rules and Regulations
  • Patient and Calm in Challenging Customer Service Circumstances
  • Highly Organized
  • Strong Communication Skills
  • Advanced Mathematics
  • Diligence

Resume layout and design

The layout and design of your resume offer an impression of your professionalism. Make sure you keep it neat and legible, and follow the guidelines below:

  • Leave ample margins and vary line lengths to leave enough white space
  • Make sure your contact information and job titles stand out
  • If you choose to use color, a small splash is enough
  • Save time by using a dedicated builder tool like Resume.io’s
  • Proofread! And get a friend to proofread, too.

Resume.io offers resume layout templates that will make this part of your resume creation easy. Choose from our simple or modern styles, or take a look at our professional layouts.

Key takeaways for a postal service worker resume

  1. With customer service being an essential aspect of postal service work, your resume should assure hiring managers of your abilities in that regard.
  2. In addition to being a synopsis of your most relevant qualifications and experience, your resume summary should provide a sense of who you are as a person.
  3. Your employment history section should tell a story of progress and success.
  4. Customizing your skills list for each job application, incorporating keywords, can help you achieve a high ranking with ATS screening software.
  5. Using a premade resume template from Resume.io’s collection makes it fast and easy to create a professional-looking document that’s inviting to read.

You’re ready to start applying for jobs. Don’t mail it in! Let Resume.io help you deliver your best and grab your next postal service position. 

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